Managing conflict in public organizations: conflict can be recognized, tackled, and resolved in five not-so-easy steps.
Managers in every type of organization have to deal with conflict, but those in public organizations are subject to more of it than their counterparts in private and nonprofit organizations. In extremely bureaucratic environments, with ever-increasing pressures to do more with less, subject to layers of laws and regulations, and under constant public scrutiny, public agencies face a barrage of factors that catalyze internal and external conflicts. Being able to recognize, tackle, and resolve conflicts is thus a critical skill for public administrators. Dealing with conflict, of course, is seldom an easy task. In fact, it requires skills that not […] Read More →