It’s a tough time to be in marketing or I should say that it’s a tough time to be marketing a brand. I’ve been in marketing for thirty years now (yikes) and my gosh how things have changed. Particularly in the last ten, five, three, yes even two years.
Back in the day when I started out in brand management at Johnson & Johnson, we would never dare comment on socio/political issues. Never. We wouldn’t take the chance to alienate anyone. We stuck to our product messaging and that’s about it. Our product marketing was our brand marketing, for the most part.
Times have changed, that’s for sure, especially as our social/political/economic worlds all collide. Marketers can’t avoid the collision anymore. More and more brands are jumping into the conversation of the moment, political or otherwise. And in fact many consumers are asking their brands to do just that. It’s a tricky dynamic to navigate.
So how do you navigate it? I thought it would be interesting to check out three brands that have been in the news as of late…and how they’re handling it at all.
First up is Papa John’s, a brand who’s had a tough time of late, shall we say. Sales are down, evidently rather dramatically. The CEO blames it on the NFL controversies, saying that the brand’s partnership with the League hasn’t produced the kind of pizza sales it was expecting. This move sparked another group to proclaim Papa John’s as “the official pizza of the alt-right,” which then sparked the brand to denounce hatred of all kinds, leaving consumers feeling confused…”What exactly is this brand all about?” This is not where you want to be as a brand, having others control your messaging and seeing your branding start to falter as a result.
Another brand that has been frequently brought into the political fray is Ford. I would say, from my perspective, that the brand has done a good job navigating the commentary, through multiple tough situations. Then just recently the truck division changed the conversation entirely but not by talking about their trucks at all. The brand focused on its truck drivers, ever so smartly, by launching a SmartCap…a hat that keeps truck drivers alert on the road. The hat is a product of true technology, something I’m sure the brand wants to leverage. And by showing real care for its drivers, the brand is keeping the conversation exactly where it wants it to be. And celebrating its 60th year of selling trucks in Brazil at the…