Marion and Baxter Counties Innovate by Sharing Solacom’s i3-Ready 9-1-1 Solution

Solacom helped our two counties work together to do a cost share for 9-1-1 equipment, which reduces the financial burden and allows us to focus on what we do as call takers — help citizens on their worst day.

In a creative decision that will improve the way 9-1-1 service providers deliver public safety services in Arkansas, two counties have jointly purchased a new 9-1-1 system from Solacom. By sharing one system, Marion and Baxter counties will not only save costs and resources, but will also have the ability to host counties with smaller populations on their network.

“I am extremely excited about working with Solacom to band together with Baxter County and bringing a new concept to Arkansas,” says Jennifer Hunt, Marion County 9-1-1 Coordinator. “Solacom helped our two counties work together to do a cost share for 9-1-1 equipment, which reduces the financial burden and allows us to focus on what we do as call takers — help citizens on their worst day.”

Both entities wanted an interoperable, state-of-the-art system, and chose Solacom’s .

Guardian 9-1-1 Solution, with two positions in Marion County and four in Baxter County. Each county remains fully independent, serving its own population base. Leadership in both counties, including Judge Mickey Pendergrass and Judge Terry Ott demonstrated vision by creating solutions that are outside-the-box for their respective counties and can be duplicated throughout Arkansas.

“First responders depend on reliable and secure systems to carry out their jobs in the safest and most efficient manner possible,” says Shannon Guynn, Baxter County 9-1-1 coordinator. “The Solacom solution is a game changer for every agency that has ever dealt with system crashes and downtime.”

With Solacom’s Guardian 9-1-1 Solution, both counties now have the most flexible, user-centric emergency call management solution for Public Service Answering Points (PSAPs). The IP-based, fully integrated NG9-1-1 solution is designed to support all current and emerging standards and enables future enhancements without replacing the underlying infrastructure.

At the desktop, call takers in both counties work with the customizable Guardian 9-1-1 Call Handling solution, which…

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